Refund policy

Online Orders

• Plants: No refunds. Report issues within 48 hours with a photo.
• Flowers: No refunds for size or change of mind. Report quality issues within 24 hours for a replacement.
• Size & Price: Prices may change. Stem count may vary but value remains consistent.
• Availability: Arrangements may differ from website images. No refunds for variations.
• Non-Delivery/Time Requests: Refunds for unsatisfactory delivery dates. No guarantees on delivery times.

In-Store Purchases

• Non-Perishable: Refunds/exchanges within 30 days with receipt.
• Plants: Refunds within 3 days if in original condition.

Additional Info

• Failed Deliveries: No refunds, one re-delivery attempt.
• Weather/Natural Products: No compensation for heat or natural marks.